Customer service
From Office of the Protected Disclosures Commissioner (OPDC)
Published on
Last updated on
From Office of the Protected Disclosures Commissioner (OPDC)
Published on
Last updated on
The Protected Disclosures Commissioner is an independent statutory office, established to send reports of work-related wrongdoing to the most appropriate body for their initial assessment and follow-up. This document sets out our Customer Service commitments and the service standards you can expect from us.
We aim to provide you with a good service and to treat you with courtesy and respect. In return, we expect that you will also teat our staff with courtesy and respect. We will respect your right to privacy and we will treat the information you provide us with carefully and we will only share for the purposes of handling your enquiry or report of wrongdoing. In return, we expect that you respect the privacy of our staff.
If you contact us by telephone, we will aim to:
If you send us a letter, email or online enquiry relating to a report of wrongdoing we will:
Further information on how we treat a report of wrongdoing is available on our website
If you send us a letter, email or online enquiry which does not concern a report of wrongdoing we will:
We ask anyone who wants to visit us in person to do so by appointment. If you visit us, we will:
If you visit us without an appointment, we will try our best to accommodate you. It may not always be possible, however, to do so. If we cannot accommodate you, we will agree with you a future date and time when we will meet with you.
We will assist you if you wish to carry out your business with us through Irish
If something goes wrong and you are not satisfied with our customer service, please tell us.
This refers to the issues of customer care and service in how you were dealt with by our staff.
Please note that, disagreement over the outcome of a report of wrongdoing will not of itself fall within the scope of this type of complaint. Information regarding how the Commission treats reports of wronging is set out in our Summary Procedures document.
You can help us as we try to give you a high quality service please:
We are always interested to hear suggestions on how we can improve our service. If you would like to comment or make a suggestion, please e-mail us at info@opdc.ie
You can find details of how to make a report of wrongdoing on our website. Our summary procedures for dealing with such reports are also available on our website.
Where to find us:
Our full contact details are available on the “ Contact us ” page of our website.
Email: info@opdc.ie